Shipping policy

1. Order Processing Time

All orders are processed within 1–5 business days after payment confirmation.

Because we operate as a dropshipping store, products are shipped directly from our international suppliers and fulfillment centers, primarily located in China.

Processing times may be longer during:

• Public holidays
• High-demand seasons
• Promotional events
• New product launches

If your order experiences a significant delay, we will contact you via email.

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2. Shipping Destinations

We currently ship to most countries worldwide.

However, due to international shipping restrictions, customs regulations, or carrier limitations, some regions may be unavailable for delivery.

If we cannot ship to your location after an order is placed, we will notify you and issue a full refund.

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3. Estimated Delivery Times

Estimated shipping times vary depending on destination country, customs processing, and local courier services.

Typical Delivery Estimates

Please note:

• Delivery times are estimates only and are not guaranteed.
• Customs clearance may occasionally cause delays beyond our control.
• During peak seasons, delivery may take longer than usual.

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4. Shipping Costs

Shipping fees are calculated at checkout based on:

• Delivery destination
• Package weight and dimensions
• Selected shipping method

We may occasionally offer:

• Free shipping promotions
• Discounted international shipping
• Special seasonal shipping offers

These promotions are subject to change without notice.

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5. Order Tracking

Tracking information will be provided by email once your order has been shipped.

Please allow:

• 2–7 business days for tracking updates to appear
• Additional time for international carrier systems to synchronize

In some cases, packages may be transferred between multiple carriers during international transit.

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6. Customs, Duties & Taxes

International orders may be subject to:

• Import duties
• Customs fees
• VAT/GST taxes
• Other local charges

These charges are determined by your local customs authority and are the responsibility of the customer.

We are not responsible for delays caused by customs inspections or import procedures.

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7. Multiple Packages

Because products may come from different suppliers or warehouses, your order may arrive in separate packages at different times.

You may receive multiple tracking numbers for a single order.

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8. Incorrect Shipping Information

Customers are responsible for providing accurate shipping details at checkout.

If an incorrect address is provided:

• We cannot guarantee successful delivery
• Additional shipping charges may apply for reshipment
• Orders returned to sender may require repayment of shipping fees

Please contact us immediately if you notice an error in your shipping information.

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9. Lost, Delayed, or Stolen Packages

If your package is significantly delayed or appears lost, please contact us and we will work with the shipping carrier to investigate.

We are not responsible for:

• Delays caused by customs
• Carrier disruptions
• Weather conditions
• Incorrect addresses provided by customers
• Stolen packages marked as delivered

However, customer satisfaction is important to us, and we will do our best to help resolve shipping issues.

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10. Damaged Items

If your order arrives damaged, please contact us within 7 days of delivery with:

• Your order number
• Clear photos of the item and packaging

We will review the issue and provide an appropriate solution, which may include replacement or refund.

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11. Contact Us

If you have any questions about shipping or delivery, please contact us through our store contact page:

CleverBricks.shop Contact Page

We aim to respond to all inquiries within 24–48 business hours.